At Dazzle21, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in its original packaging.
• All tags, boxes, and accessories must be intact.
• A return request must be sent to dazzle21.2025@gmail.com within 7 days of delivery.
• Custom-made, personalized, and sale items are non-returnable and non-refundable.

Important Return & Refund Conditions

• An unboxing video is mandatory for all return, exchange, or refund requests. The video must clearly show the package being opened from the beginning without any cuts or edits.
• Returns, exchanges, or refunds will only be accepted for damaged or defective products.
• Claims made without a valid unboxing video may not be eligible for approval.

Damaged or Defective Items

If your order arrives damaged or defective:

• Please email us at dazzle21.2025@gmail.com within 24 hours of delivery.
• Include:
  • Your Order ID
  • Clear photos of the damaged product
  • A complete unboxing video showing the issue

After verification, we will offer either:

• A free replacement, or
• A full refund, depending on the situation.

Refund Process

Once your return or refund request is approved:

• Refunds will be processed to your original payment method within 5–7 working days.
• Shipping and handling charges are non-refundable.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting the required payment details.

Contact Us

For any return, refund, or exchange requests, please contact us at:

Email: dazzle21.2025@gmail.com

We appreciate your trust in Dazzle21 and are committed to providing you with the best shopping experience.